AI & Engineering Hi, AI - Human Intelligence Amplified by Artificial Intelligence We are living through a structural shift — not incremental change. This is not just another tooling evolution. It is a transformation in how ideas move from imagination to implementation. The balance between effectiveness and efficiency is being rewritten. Startups are scaling faster than incumbents. Enterprise engineering teams are rethinking delivery models. At the centre of this shift is the

The recent turmoil in India’s airline industry made me interact with multiple customer-care representatives across airlines and related services. Not surprisingly, every single conversation I had was with an AI-driven customer service system - no human intervention at all. The engineer in me felt proud. But as a consumer, I was reminded of the critical importance of Customer Experience  - and why, in the rush to adopt AI, we cannot afford to lose sight of the customer’s real