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The recent turmoil in India’s airline industry made me interact with multiple customer-care representatives across airlines and related services. Not surprisingly, every single conversation I had was with an AI-driven customer service system - no human intervention at all. The engineer in me felt proud. But as a consumer, I was reminded of the critical importance of Customer Experience - and why, in the rush to adopt AI, we cannot afford to lose sight of the customer’s real

In the silence, wisdom speaks; In the darkness, thoughts search for light. Thoughts that compel you to question your existence Your purpose; your BEING.   In the universe of stars, planets, galaxies And the infinite cosmic possibilities, Human mind is the birthplace for all imaginations. Imagination that creates, imagination the connects, imagination that destroys.   In the complete state of darkness, the mind begins to explore Explore the pathways that leads to “nowhere” “No